1.Helps improve up time
2.Remote monitoring and diagnostics from anywhere in the world
3.Helps decrease total cost of product ownership
4.Telephone access to remote service engineers
5.Historic performance data and reporting
1.Pro active problem detection
2.Product-initiated service calls
3.Helps decrease time for troubleshooting and diagnosis
4.Helps decrease time for resolution and fixes
5.Helps increase first-time fixes
6.Helps decrease customer interaction time on phone
7.Remote control and desktop collaborative problem resolution
8.Manage software/firmware version control
9.Reduce "No problem found" calls: confirm the problem remotely